With in the LANDesk console locate the stuck task. Right click on the task and select “info”. The info page should open and in the top right there should be an ID listed for that task. We will assume that ID = 100.
Now login to your LANDesk database with an account that has the ability to run UPDATE.
To lookup a task to validate you have the correct task id use the following command:
SELECT * FROM LD_TASK WHERE LD_TASK_IDN=’100′
To reset a task use this command:
UPDATE LD_TASK SET TASK_STATUS=’5′ WHERE LD_TASK_IDN=’100′
*Note: if you copy paste the above text, you might need to retype the apostrophes as they sometimes do not copy correctly.
Now with-in the LANDesk console you should be able to refresh your screen to view the unstuck task.